Technical support for sites that can't afford to go down
Hermes is your always-on technical partner for WordPress. We diagnose and fix bugs on a safe staging copy of your site — so you can stop losing hours to reactive support.
Professional diagnostics.Safe repairs.
Skip the back-and-forth emails. We find the root cause, create a secure fix, and hand it to you ready for deployment.
Report the Issue
Tell us what's broken or send a screenshot. We immediately begin diagnosing the root cause using our advanced monitoring tools.
Safe Diagnostics & Repair
We work from a code export in an isolated repair workspace. Hermes identifies the conflict and builds a surgical fix without touching your live site.
Review & Go Live
Test the fix on our private preview link. For complex changes, a Senior Technician reviews the solution before it reaches you. One click pushes it to your live site.
Real fix sample
See the before and after evidence Hermes gives you before apply
This is a captured local pipeline run, not a mockup. Hermes found why WooCommerce prices were rendering as $0.00, removed the faulty price override, and kept the fix behind a review gate.
Issue: Product prices unexpectedly show as $0.00
Verification: Captured local pipeline run produced QA_NEEDS_REVIEW with evidence PASS
Safety: nothing changes on the live store until you approve.
Straightforward pricing
No complex retainers. No surprise hourly bills. Just one flat fee for continuous peace of mind.
Starter
1 site, up to 5 fixes per month
- 1 Site Included
- 5 Fixes per Month
- 24h Response Time
Pro
Up to 3 sites, unlimited fixes
- 3 Sites Included
- Unlimited Fixes
- 4h Response Time
- Priority Queue
Business
Up to 10 sites, dedicated support
- Up to 10 Sites
- Unlimited Fixes
- 1h Response Time
- Dedicated Slack Channel
Built for Trust, Not Just Speed
We treat your site like it's our own. No shortcuts, no ghosting, no excuses.
You don't pay unless we fix it.
No investigation fees. No hidden costs. If we can't solve it, your wallet stays closed.
We never touch your live site first.
Every fix is tested in an isolated repair workspace. You review it. You approve it. One click to go live, one click to undo file changes from that fix.
A human reviews every risky change.
Our AI handles the heavy lifting, but a Senior Technician signs off before anything complex reaches your site.